Shipping policy
At Lulliva™, we know you're excited to receive your order. Our goal is to process and deliver every package as quickly and smoothly as possible while keeping you updated along the way.
Order Processing
Orders are typically processed within 3–5 business days after your order is placed.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.
Please note that processing times may be slightly longer during holidays, promotional periods, new product launches, or periods of unusually high order volume.
Estimated Delivery Times
After your order has been processed, estimated shipping times are:
International Orders: 10–15 business days
Please remember that these are estimated delivery times and not guaranteed delivery dates.
Tracking Your Order
As soon as your package ships, we'll send you an email containing your tracking number.
Tracking information may take 24–72 hours to update after the carrier receives your package.
You can use your tracking number on our Track Your Order page to follow your delivery.
If your tracking hasn't updated for several days, don't worry—packages can sometimes continue moving through the carrier network before the next scan appears.
Shipping Delays
While we work hard to get every Lulliva™ order to you on time, some circumstances are outside our control.
Delays may occur because of:
- Customs processing
- Weather or natural events
- Carrier disruptions
- Transportation delays
- Local postal service delays
- Holidays and peak shopping periods
- Incorrect or incomplete delivery information
Lulliva™ cannot guarantee delivery dates when a delay is caused by the shipping carrier, customs authorities, or other circumstances outside our direct control.
If you believe there is a problem with your shipment, please contact us and we'll do our best to help.
Incorrect or Incomplete Addresses
Please carefully check your shipping information before completing your order.
We cannot guarantee successful delivery when an incorrect or incomplete address is provided at checkout.
If you notice an error in your shipping address, contact us at:
contact@lulliva.us
Please contact us as soon as possible after placing your order.
If your order has not yet been processed, we'll do our best to update the address.
Once an order has been shipped, we may no longer be able to change the delivery address.
Order Changes
Need to change something?
Please contact us within 24 hours of placing your order.
We'll do our best to accommodate changes before your order enters fulfillment.
Once your order has already been processed or shipped, we cannot guarantee that changes or cancellations will be possible.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by your country.
These charges are determined by your local customs authority and are not controlled by Lulliva™.
Unless otherwise stated at checkout, any applicable customs duties, taxes, or import charges are the responsibility of the customer.
We recommend checking your country's import regulations if you're unsure whether additional charges may apply.
Lost or Missing Packages
If your tracking shows that your package is still in transit but appears significantly delayed, please contact us so we can help investigate.
If tracking shows your package as delivered but you can't find it, we recommend first:
- Checking around your property and usual delivery locations.
- Asking household members or neighbors.
- Checking with your local carrier or post office.
If you still cannot locate the package, contact our support team and we'll help you determine the next steps.
Packages Returned to Sender
A package may be returned to us because of:
- An incorrect address
- An incomplete address
- Failed delivery attempts
- An unclaimed package
- Refusal of the delivery
If this happens, please contact us.
Additional shipping charges may apply if the package needs to be shipped again because incorrect delivery information was provided at checkout.
Damaged or Incorrect Orders
If your Lulliva™ arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.
Include:
Your order number
A description of the issue
Clear photos or video showing the problem
Our support team will review the issue and help arrange the appropriate solution.
Returns & Refunds
Returns and refunds are handled separately under our Refund / Return Policy.
Please review that policy for information about eligibility, return timeframes, return shipping, and refunds.
Need Help?
We're here to help.
If you have any questions about your order, shipping, or tracking, contact us at:
Email: contact@lulliva.us
Our customer support team will get back to you as soon as possible.
Lulliva™
A little comfort for baby. A little break for you. ♡